Refund policy

Return & Refund Policy

At Heyli Space, every floral styling and event decoration is carefully planned, prepared, and customised for each occasion. Due to the perishable nature of fresh flowers and the preparation involved, the following return, cancellation, and refund terms apply.

Cancellations & Changes
Any cancellation or request to change your booking must be made at least 24 hours before the scheduled event or setup time. Requests made with less than 24 hours' notice are considered last-minute cancellations and are not eligible for a refund.

After Setup Has Commenced
Once our team has arrived at the venue and commenced delivery, installation, decoration, or event setup, the service is considered fulfilled and no cancellation, return, or refund will be accepted.

Completed Event Setups
Customers may not request a refund after the floral arrangement or event decoration has been installed or completed. As our work involves fresh flowers, customised designs, materials, preparation, and labour specifically allocated to each event, completed setups are non-refundable.

Fresh Flowers & Natural Variations
Flowers are natural products and may vary slightly in colour, size, shape, and availability. Where necessary, Heyli Space may substitute flowers or materials with suitable alternatives of similar style, quality, and value while maintaining the overall design concept. Such reasonable variations do not constitute grounds for a refund.

Issues With Your Setup
If there is a problem with your order or setup, please inform our team immediately and before the event begins, where reasonably possible. We will make reasonable efforts to rectify genuine issues on-site.

By confirming a booking with Heyli Space, you acknowledge and agree to this Return & Refund Policy.

You can always contact us for any return question at heylispace@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at heylispace@gmail.com.