Shipping policy

Shipping & Delivery Policy

At Heyli Space, our floral arrangements and event styling services are prepared with care and scheduled according to the confirmed event requirements.

Delivery & Setup
Delivery and setup will be arranged according to the date, time, and venue confirmed in your booking. Customers are responsible for providing accurate delivery details and ensuring that our team is able to access the venue at the scheduled time.

Delivery & Setup Charges
Delivery, transportation, installation, and setup charges may vary depending on the location, event requirements, setup complexity, and timing. Any applicable charges will be communicated before your booking is confirmed.

Venue Access & Delays
Please ensure that all necessary venue access, permissions, loading arrangements, and contact details are provided in advance. Heyli Space will not be responsible for delays caused by incorrect information, restricted venue access, security procedures, unavailable recipients, traffic conditions, or other circumstances beyond our reasonable control.

Fresh Flowers
As fresh flowers are perishable, we recommend that someone be available to receive the delivery or provide access for our team at the agreed time. Once flowers or decorations have been successfully delivered and/or installed at the confirmed location, the delivery is considered completed.

Changes to Delivery or Setup
Any request to change the delivery date, setup time, venue, or other booking details should be made at least 24 hours in advance. Last-minute changes are subject to availability and may incur additional charges.

After Delivery & Setup
Once the floral arrangements or event decorations have been delivered and setup has commenced or been completed, the order cannot be cancelled, returned, or refunded.

For special delivery or setup requirements, please contact Heyli Space before confirming your booking.